Home FAQ
E-mail Print PDF

Frequently Asked Questions


Q: Why change to vinyl windows instead of aluminum or wood windows?

A: Vinyl withstands assaults from moisture, heat, cold, humidity, salt, pollutants, and acid rain; assaults that can and do affect wood and metal. Vinyl windows and patio doors never flake, blister, stick, rot, rust, peel or corrode. Vinyl's color is integral throughout the material, so scratches go virtually unnoticed. You never have to paint, strip, sand or lubricate vinyl windows or patio doors. Vinyl is truly the most durable, lowest maintenance window and patio door material available.

Q: Is vinyl the same as plastic?

A: No. Vinyl windows and doors are made from unplasticized poly vinyl chloride (uPVC) which is an entirely different chemical composition than plastic toys. uPVC is much stronger, durable and more weather resistant than plastic.

Q: Will the PVC peel like my wood doors and windows?

A: No, the color is not painted on, but is through out the entire shape of the material. If you cut through it, you will see that it is all the same color.

Q: Will I ever have to paint my Acadia windows and doors?

A: No. That is the beauty of PVC and particularly the high quality PVC material Acadia Windows and Doors uses in the manufacture of their product.

Q: I have a home located near the ocean. How will the salt air and salt water effect my Acadia windows and doors?

A: It will not effect your PVC Acadia windows and doors. PVC has been used for years by boat manufacturers because of its endurance and resistance to salt water. If you were to put a length of the material into the ocean and let it sit there for a year, when you took it out of the water it would not show any corrosion.

Q: Is all of the PVC used in windows and doors the same?

A: Unfortunately not. Acadia uses high quality material that is voluntarily tested to the tough standards of the American Architectural Manufacturers Association. Since this is not required by any government body, not all manufacturers test their material or use material that meets these standards.

Q: How can I be sure the vinyl used in my window is the best available?

A: Ask the manufacturer of the window if the vinyl extrusions are AAMA certified. This is an industry wide program to guarantee you that you are getting a high quality vinyl material. If the manufacturer can't answer this question, you may want to find another manufacturer for your windows.

NOTE: Most manufacturers use vinyl extrusions that meet the minimum AAMA certification. Acadia's components and extrusions use more expensive modifiers and significantly exceed AAMA specifications.

Q: What should I look for in the warranty?

A: Ask each contractor to provide you with a sample warranty. Read it. Does it cover everything in the window? The warranty should be transferable if you sell your home. If it is not, then your warranty is only good while you live in the home and when you sell it; the next home buyer has no warranty. This could be an issue when you sell the home. The insulated glass should be warranted for at least ten years without proration. The company should have trained service people where you live to perform warranty work. How would you get a broken window replaced? How long would it take? Who do you call? Who would come to the house and replace the broken glass? Look for this information and ask your contractor these questions. If you are satisfied with the answers to the questions, than you have a reasonable warranty.

Q: How expensive is it to replace my old wood windows with new wood windows or vinyl replacement windows?

A: A remodeling contractor will spend several hours removing an old wood window from the frame of your house and then installing a new wood window. This will be slow and expensive work, and there will be a considerable amount of finish work and painting to be done after the installation. Most vinyl replacement windows are designed to fit inside your existing window frame and there is virtually no additional work to be done following installation.

Q: What should I expect to pay for a replacement window?

A: That's a loaded question! How much should I pay for a new car? Well, that all depends on make, model, interior and options, etc. The same goes for replacement windows. There are different models and different organizations, contractors and stores offering to sell replacement windows. Remember: "The bitterness of poor quality lingers long after the sweet taste of a low price is gone."

Q: Can I buy my windows and doors from a national home improvement chain store?

A: There is an old adage, you get what you pay for. Be aware that the chain store is price-based and negotiates a "minimum cost" deal from the manufacturer before selling products in the store. For national chains, the manufacturer usually makes the least expensive window or door possible and often cuts quality corners to meet price points. Also, the majority of the windows and doors offered in that type store are in stock sizes that are not custom made for your house. Be aware that if you contract a chain store to install windows for you, the first time you meet your contractor or installer will be when he comes to measure your house for windows. You won't be able to check out the quality of his work or references. He works for the chain store, not you.

Q: Who should I talk to about installing windows?

A: PVC Windows and Doors has had great success referring homeowners to small contractors or respected window and door dealers. Most of these people do their own selling and installing of the windows. They are not franchise operations, they own their own business and sell under their own name. In most cases, the contractor will do the measuring and installation himself. This means their reputation is at stake and they typically take greater pride in the quality of their work and making the homeowner happy and satisfied with the quality of the work. This type of contractor has also been in business for a while and considers himself a professional.

Q: How can I be sure to get a good contractor?

A: The more homework and research you do into the contractor, the greater your chance of happiness. Make sure he or she is a professional. Call a couple of references. Inspect a home where the contractor has done similar work and ask the owners how they felt about the contractor. Also, ask yourself how comfortable do you feel with this contractor after he has been to your home to provide an estimate? Do you feel like you can trust him? How long has he been installing windows and doors? How long has he purchased windows and doors from the manufacturer or distributor from whom he is buying your windows? What do they say about him? Do they recommend him?

Q: Can I install my own windows and doors?

A: That is a difficult question, but we recommend a licensed or experienced remodeling contractor be hired to do the job for you. Don't look at this answer as a challenge to your abilities. Not everyone has the same aptitude and skills. Most people don't tune up their car, they go to a qualified mechanic to do it. Our recommendation should be viewed in the same manner.

Q: My second cousin Alan has offered to put the windows in for me and is several hundred dollars cheaper than anyone else. Should I have him replace my windows and doors?

A: If your second cousin is a full time professional remodeling contractor and installs windows frequently, then you are very lucky. If your second cousin is not, than you are getting exactly what you are paying for: an amateur moonlighter trying to pick up some cash on the weekend. Forewarned is forearmed.

Q: My contractor told me that he buys his windows through a distributor. Is that good or bad?

A: You will need to know how long the distributor has been buying from that specific manufacturer and how they service the product installed by your contractor. Obviously, the longer the relationship between the manufacturer and distributor, than the more likely that it is a good product and the distributor is not being faced with large amounts of problems with the windows and doors he is selling. A distributor does put one more person between you and the manufacturer. If there is a good local manufacturer of vinyl windows, you will probably be better off in the long run for having bought a locally made window product.

Q: Are your windows and doors made with insulated or some type of thermal glass?

A: Yes, we manufacture our windows and doors with a thermally efficient insulated glass panel.

Q: Why should I consider insulated glass windows and doors?

A: The insulated glass provides greater insulation value than single pane glass. The air trapped between the glass reduces the conduction of heat and cold through the window. Single pane glass has an R-value of about 1.0 and a clear insulated glass unit in a vinyl window has a typical R-value of 2.0 or higher. You can also improve on the R-value with Low E glass and argon gas.

Q: What is Low E glass?

A: Low E glass features a transparent reflective coating which reduces the transfer of radiant heat across the space between the panes of glass in a dual pane window or door. Low E glass will further reduce your heating and cooling bills. Acadia recommends that you ask for this and have your windows manufactured with this option. Low E cannot be applied after the window is manufactured.

Q: Does Acadia use safety glass?

A: Yes, we use tempered glass which will behave similar to the glass in your car windshield if it is struck hard by an object. This is required of all door manufacturers in the US by the government for safety reasons to prevent severe injury in the event the glass is broken.

Q: What types of options are available in the look of the glass of Acadia windows and doors?

A: You can get Grey or bronze tinted glass to reduce the effect of bright sun on the interior of your home and there are a variety of grid patterns available to match exterior architecture and interior decor. On our patio doors, we offer a variety of options from decorative grooved glass pattern to art glass.

Q: Do you offer a French door?

A: Yes, we have a complete line of premium rigid vinyl swing doors including French doors.